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Download WinMTR
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Extract the contents of the .zip file to your desktop.
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Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
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Enter the IP address you want to test in the Host field. This will be the IP of the service you're diagnosing.
Note: If multiple IPs are listed, run a WinMTR test for each IP address.
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Click Start, and let it run for 1 minute
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Click "Export Text" and save the .txt file to your desktop. Name this file WinMTR-report.
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Reply to your ticket and attach the text file with your results to your reply.
Please contact us if you face any difficulty.